Service Advisor

Our Client is a highly respected machinery/plant hire company. The company is now looking to add a Service Coordinator to their supportive team. The successful candidate will be offered a strong career path with opportunities to progres and develop.

The Role:

To receive calls from customers, promptly organise appropriate resources to resolve situations quickly and ensure communication is kept flowing, externally and internally.

Responsibilities:

Responsible for co-ordinating service engineers from your allocated depot. Booking in all breakdowns and jobs logged for the area and following up the day to day role by inputting engineer’s timesheets and invoicing all completed retail repairs.

About you:

An effective team player, aware of the value and importance of working well and closely with colleagues.

• Awareness of team workloads.

• Ability to prioritise and focus on answering incoming calls quickly and effectively.

• Time management skills.

• Ability to work under pressure.

• A good understanding of customer service procedures, policies and best practice.

• A ‘can do’ attitude and willingness to try out new ideas.

• A willingness to help both internal and external customers.

• Company brand awareness.

If you're interested in this vacancy, apply now or contact Morgan at Orwell Consulting